Privacy Policy

 

Last updated: 4th July 2025

At Will West Coaching ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you engage with us—whether via our website, Social Media Accounts, LinkedIn lead forms, coaching services, or other forms of communication.

1. Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Telephone number

  • Job title or company (if relevant)

  • Any other information you choose to provide

2. How We Collect Your Information

We collect personal information through:

  • LinkedIn lead generation forms

  • Social Media Accounts

  • Website contact forms

  • Email or direct message communications

  • Coaching discovery or consultation bookings

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries or coaching requests

  • Provide and manage coaching services

  • Follow up with relevant communication

  • Send newsletters or resources, where you’ve opted in

We will only use your personal data for the purposes it was collected for, unless we reasonably consider another use to be compatible with the original purpose.

4. Our Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing your data are:

  • Consent – when you give clear permission (e.g. to receive updates)

  • Contract – to fulfil our agreement with you

  • Legitimate interests – to communicate and improve our services in ways you would reasonably expect

5. Data Storage and Sharing

We do not sell your data.

We may share your information with trusted third-party service providers (e.g. email systems, booking tools) who process data on our behalf under data protection agreements.

Your data is stored securely and only retained for as long as necessary for the purposes it was collected.

6. Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data

  • Withdraw consent at any time

  • Complain to the Information Commissioner’s Office (ICO) if you believe we haven’t complied with data protection laws

To exercise any of these rights, please email us at info@willwestcoaching.com

7. Cookies and Website Analytics

If our website uses cookies or analytics tools, these may collect anonymised usage data to help us understand website performance. You can manage your cookie preferences through your browser settings.

8. Contact Details

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Will West Coaching
Email: info@willwestcoaching.com
Website: www.willwestcoaching.com

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with a revised "Last updated" date at the top of this page.